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Policies, Terms & Conditions

Booking Policy

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Effective Date: 1/8/25

www.tipsyturtleholidays.co.uk (“we”, “us”, or “our”) uses cookies and similar technologies to improve your experience, analyse website traffic, and ensure our website functions correctly.

1. Booking & Payment

  • A booking is only confirmed once we have received your completed booking form and deposit.

  • Payment can be made via website payment or BACS.

  • A deposit of £100 is required to secure your booking. The balance is due 1 month before your arrival.

2. Security Deposit

  • A refundable security deposit of £100 is required to cover any damage, loss, or excessive cleaning.

  • The deposit will be returned within 48 hours after your departure, subject to inspection.

3. Cancellations

  • By You:

    • Cancellations made 1 month or more before arrival will receive a partial refund.

    • Cancellations made less than 1 month before arrival are non-refundable unless we can re-let the dates.

  • By Us:

    • In the unlikely event we must cancel your booking, we will offer a full refund or alternative dates.

4. Check-in & Check-out

  • Check-in: from 3pm on the day of arrival.

  • Check-out: by 11am on the day of departure.

  • Early check-in/late check-out may be available on request.

5. Use of the Caravan

  • The caravan must only be used by the named guests on the booking form.

  • No smoking or vaping is permitted inside the caravan.

  • No pets allowed unless agreed in advance.

  • You must comply with Butlins Caravan Site rules at all times.

6. Guest Responsibilities

  • You are responsible for the caravan during your stay.

  • Any breakages or damage must be reported immediately.

  • The caravan must be left in a clean and tidy condition.

  • All windows and doors must be shut and locked on departure.

  • All lights & taps (inc shower) must be turned off on departure.

  • Guests must not leave any items, including food, flowers or gifts upon departure as these will be discarded by the cleaning team.

  • Any breakages, damages, missing items or fees for extra cleaning will result in your security deposit becoming non refundable.

7. Liability

  • We are not responsible for any accidents, injuries, or loss of personal belongings during your stay.

  • We cannot be held responsible for site facilities or entertainment provided by Butlins, which are managed separately.

8. Force Majeure

We are not liable for cancellations or changes due to events beyond our control, including extreme weather, pandemics, or site closures.

9. Governing Law

These terms are governed by the laws of England and Wales.

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*All prices for specific breaks are on the 'Price List' page. Please check the list to ensure your dates are available before booking.

Bookings are based on a minimum of 4 guests. Less than 4 guests may book but price will not be discounted.

 

Please ensure at least 1 child is booked on all family breaks.

 

*All breaks include up to 2 Adult & 2 Child Entertainment passes- for extra booked guests please purchase extras on the 'Book/Buy' Page. 1 Adult pass can be swapped for a child pass to accommodate single parent families

 

For extra guests, please add on the required amount of Entertainment passes, selecting Adult or Child.

 

The website payment is for the booking deposit only, which secures your booking.

 

  • The £100 booking deposit will be minused from your total payment 

 

Please ensure the final amount is paid at least 1 month prior to your break.

  • If your break is within 1 month of completing your booking, please complete payment within 48 hours.

  • If your break is within 1 week of completing your booking, please complete payment within 1 hour.

 

 

There is a £100 Security bond added to every booking which will be refunded to you within 48 hours of checkout, once check over has been completed

 

If payments are not made in the given time frame, this may result in your booking being cancelled and your deposit being retained

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Privacy Policy

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Effective Date: 1/8/25

www.tipsyturtleholidays.co.uk (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website to book holidays in our privately owned caravan at the Butlins Caravan Village, Skegness, UK.

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1. Who We Are

We operate a privately owned caravan located at the Butlins Caravan Site in Skegness. We provide an online booking service for holiday stays.

For the purposes of data protection laws, we are the “data controller” of your personal information.

2. What Information We Collect

When you make an enquiry or booking, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Dates of your stay

  • Number of guests and their names (required by Butlins for site security)

  • Payment details (processed securely via [your payment provider, e.g., Stripe, PayPal])

  • Any special requests or accessibility needs

3. How We Collect Your Information

We collect information in the following ways:

  • When you fill in our booking or enquiry form

  • When you contact us by phone, email, or through social media

  • From payment providers when you make a booking

4. How We Use Your Information

We use your information to:

  • Process and confirm your booking

  • Communicate with you about your stay

  • Meet Butlins site requirements for guest registration

  • Handle payments and refunds

  • Provide customer service

  • Comply with legal obligations

5. Sharing Your Information

We only share your personal data when necessary:

  • With Butlins Caravan Site management for guest registration and security

  • With our payment processor to handle transactions securely

  • With service providers who assist us in operating our website or managing bookings

  • When required by law or legal processes

We do not sell your data to third parties.

6. How We Store & Protect Your Data

Your data is stored securely in password-protected systems. We take reasonable technical and organisational measures to prevent unauthorised access, disclosure, or loss.

We will keep your personal data for as long as necessary to:

  • Fulfil the booking and legal requirements

  • Resolve disputes

  • Comply with tax and accounting rules (usually 6 years)

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your data

  • Request deletion of your data (where applicable)

  • Object to processing in certain situations

  • Withdraw consent where you have given it

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

You can make a request by contacting us at: tipsyturtlebutlins@gmail.com

8. Cookies & Website Tracking

Our website may use cookies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated.

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Cookies Policy

 

Effective Date: 1/8/25

www.tipsyturtleholidays.co.uk (“we”, “us”, or “our”) uses cookies and similar technologies to improve your experience, analyse website traffic, and ensure our website functions correctly.

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1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help store preferences, remember logins, and analyse site usage.

2. Types of Cookies We Use

  • Strictly Necessary Cookies – Required for the website to function (e.g., booking form, secure payment).

  • Performance Cookies – Help us understand how visitors use our site (e.g., Google Analytics).

  • Functionality Cookies – Remember your preferences to enhance your experience.

  • Targeting/Advertising Cookies – Used to deliver relevant ads if we run promotions (optional).

3. Managing Cookies

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information on managing cookies, visit: www.aboutcookies.org

4. Consent

When you first visit our site, you will see a cookie consent banner. By continuing to use our site, you consent to the use of cookies as described in this policy.

5. Updates

We may update this Cookies Policy from time to time. Updates will be posted on this page with a new “Effective Date”.

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If you have any questions about these policies or how your data is handled, please contact:


Email: tipsyturtlebutlins@gmail.com

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